n this Agreement the following words and phrases shall have the following meanings: ## "Client" Any party or parties engaging GotVox, herewith "The Client", or "You" ## “Data” Any and all documentation and information pertaining to The Client in whatever form supplied to or held by GotVox ## “Services” Either 1. "Recurring Services" - Ongoing and long-term work with The Client,  1. Typically consisting of an initial onboarding phase consisting of four on-site visits lasting approximately half a day each, and; ongoing support as indicated by collective assessment and agreement in an on-going fashion. Or; 2. "Project Services" or "Ad-hoc Services" - Outcome specific or time-constrained work. The services above are detailed further in 'SERVICES TO BE PROVIDED’. ## “Fee” Either 1. "Recurring Services Fee" - The Fee for the Recurring Services, charged on a monthly basis and exclusive of VAT. Reasonable expenses for one on-site day per month is included, any further costs in that month will be invoiced separately. Or; 2. "Project Services Fee" - The Fee for Project Services or Ad-hoc Services, as agreed in writing and payable in full on termination of the project, see TERMINATION below. ## “Initial Aims” A statement or statements that sum up the immediate aims of the engagement with The Client, to be used as a starting point for work.

The Services will be provided by GotVox, either 1. Recurring Services 1. Onboarding 1. A minimum of four sessions to undertake a series of workshops and exercises that will deliver against the Initial Aims. This period typically lasts one calendar month. 2. A determination of next steps for Ongoing Support will also be output of Onboarding.  3. Outputs may vary depending on the needs of The Client for the outputs and will be agreed during Onboarding. 2. Ongoing Support 1. Gotvox will support The Client, in accordance with next steps and areas of priority discovered during Onboarding in the months following from Onboarding 2. Gotvox will support The Client in any way deemed necessary, reasonable and legal thereafter. This support will be characterised by: 1. Practical advice and hands-on approach where feasible. 2. Advocation for the underlying vision, values and Impact of The Client, elicited during Onboarding, and refined as needed. 3. The creation of a ‘platform’ for sound, proactive and long term decision making that has the best interests of The Client at heart, over the needs of any specific individual. 4. A drive for health and stability, before growth and scale. Or; 2. Project Services 1. Will be provided as per written agreement with The Client